Return & Replacement Policy

At Redox Art, we are incredibly grateful that you’ve chosen us to create something special for you. We pour a lot of love, care, and attention into every single piece we craft. Because our products are made-to-order and uniquely customized for you, we are unable to offer traditional returns, refunds, or cancellations. Once our team begins bringing your custom masterpiece to life, we cannot undo the process—but we promise to work our hardest to make sure you absolutely love the final result!

⏳ Cancellations & Changes to Orders

Because each piece is bespoke, our creative team tends to jump right into production to ensure your order reaches you on time.

• The Window: If you need to change your design details or cancel your order, please reach out to us within 1 hourof placing it. We will be more than happy to accommodate your request within this timeframe.

• The Exception: Please note that urgent/express delivery orders cannot be canceled or modified, as they are processed immediately to meet your tight deadline.

🚫 Our Policy: Replacement Only

To keep things transparent, we do not offer cash refunds or accept returns for change of mind. Since your item is personalized, it cannot be repurposed for someone else. However, please rest assured that if there is ever a genuine issue with your order—such as damage during transit or a defect—we won't leave you disappointed. We will gladly create and ship a brand-new replacement product straight to you. Your happiness is what matters most to us.

📦 Damaged or Defective Items

We package our items with the utmost care, but we know that sometimes journeys can be rough. If your order arrives damaged or defective, please let us help you fix it:

1. Reach Out: Please contact our Customer Support team within 48 hours of receiving your package.

2. A Small Request: To help us understand what went wrong and address it with our courier partners, we kindly ask for a clear unboxing video showing the sealed package being opened for the first time.

3. The Resolution: Once our team reviews the video, we will lovingly craft and dispatch a fresh replacement for you within 7 days.

🌸 Perishable Items (Hampers & Flowers)

Due to their delicate nature, we are unable to accept cancellations or changes for perishable items like fresh flowers, gourmet treats, or products with a short shelf life. However, if the quality or freshness isn't up to standard upon arrival, please let us know within 48 hours. If verified, we will gladly arrange a fresh replacement to make things right.

🎨 Products Not as Expected

We describe and photograph our products as accurately as possible. However, if your order arrives and feels noticeably different from what you expected, please don't worry. Reach out to us within 48 hours, and our team will gently review the matter to ensure your experience matches our high Redox Art standards. We are here to make you smile!

🛠️ Warranty Items

For specific items that come with a manufacturer's warranty, any technical or operational issues will need to be handled directly by the manufacturer. If you are unsure how to reach them, just let us know and we will be glad to guide you in the right direction.

💌 We are Here for You

If you have any questions about your order, need a quick modification within the 1-hour window, or just want to chat about your custom piece, please reach out to us through our website at www.redoxart.com. Our team is always happy to support you!